1) Choosing the right deal for you
When deciding to lease a car it's important to tell us exactly what you require and why you require it. As leasing experts, our team are able to offer expert advice and solutions to your requirements.
At this stage, questions will involve finding out your choice(s) of vehicle, your type of leasing agreement (Business Contract Hire, Finance Lease etc) and how long you wish to run your lease and over what mileage.
We will always advise you into getting the right vehicle for the right price, we are regulated by the Financial Conduct Authority which means we are obligated to advise you into a deal that takes into consideration every aspect of your requirements and your suitability for each deal.
2) Gaining credit approval
Once we have found the right vehicle that matches your requirements and the right leasing agreement to suit your affordability and budget, we will then put you forward for credit to one of our many funding partners.
We fill out a finance application form, which will delve into such topics as employment history, bank account to confirm your address, your previous and current home addresses and/or business addresses and more.
The underwriter is checking the affordability of the finance as well as making sure that it is a real person making the request and not someone pretending to be you. We endeavour to get the quickest response to your credit application and usually we can gain an answer whether good or bad within 24-48 hours.
3) Order confirmation
At this point in the process, we have now secured your credit and are now ready to process your order, we will confirm you are happy to proceed with the car you have chosen and the finance agreement that suits your needs.
We will confirm with you:
- • The details of the car you're ordering
- • The length of the lease agreement
- • The monthly rental amount along with the initial rental amount
- • The total mileage covered by the lease agreement, plus the rate for any excess mileage
- • Details of any additional items or services you have ordered
- • The end of lease procedure and the standard the vehicle will need to be returned in
4) Ordering your car
You've now signed your customer order form and we are ready to push the button and order the vehicle. Depending on availability we will always try to get you in your new vehicle as soon as possible.
We will give you an estimated delivery date for your vehicle based on the availability of the vehicle and the length of time it may take to get the added extras completed.
5) Signing your finance documents
You will now receive your finance documentation from our funding partner, this will need to be signed and returned to confirm your finance on the vehicle.
If you're a regulated customer such as an individual, a sole trader, or partnership of fewer than four partners, you have up to 14 days cooling off period in which you can change your mind. We will never deliver your vehicle within this cooling off period.
If you are an un-regulated customer, because you are a limited company or a partnership with more than four partners, then there is no cooling off period.
6) Taking delivery
Our dedicated operations team will always keep you updated throughout the process as to when your vehicle will be ready for delivery.
Once we have confirmed with our vehicle supplier, we will organise the best delivery date with you and the location to which you want your vehicle to be delivered and by the way, we offer free UK delivery on the mainland.
7) Enjoying your vehicle
Now that you've been driving your vehicle and getting used to all of the new features, your personal account manager will periodically contact you to make sure everything is going well and there are no problems that have arisen. We will always be on-hand to help you with existing vehicles or any future vehicles you may require.
As part of our package you will receive access to our client portal where you'll be able to keep track of your current vehicle and previous quotes and manage your new vehicle through our portal.
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