Commercial Vehicle Contracts Limited (CVC) is a leasing broker member of the BVRLA (British Vehicle Rental and Leasing Association), who provide governance to the industry to ensure that companies like us meet the benchmarks expected. This ensures that you as our customer can trade with us in the knowledge that we have met and continue to meet these rigorous standards. We do this in part by working to the BVRLA Code of Conduct which is displayed in full below.
Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental, leasing and fleet management.
On behalf of its 980+ member organisations, the BVRLA works with governments, public sector agencies, industry associations, consumer groups and other stakeholders across a wide range of road transport, environmental, taxation, technology and finance-related issues.
BVRLA members are responsible for a combined fleet of almost five million cars, vans and trucks on UK roads, that’s 1-in-8 cars, 1-in-5 vans and 1-in-5 trucks. The vehicle rental and leasing industry supports over 465,000 jobs, adds £7.6bn in tax revenues and contributes £49bn to the UK economy each year.
BVRLA membership provides customers with the reassurance that the company they are dealing with adheres to the highest standards of professionalism and fairness. The association achieves this by maintaining industry standards and regulatory compliance via its mandatory Codes of Conduct, inspection programme and government-approved alternative dispute resolution service. To support this work, the BVRLA promotes best practice through its extensive range of training, events and information-sharing activities.
BVRLA Leasing Broker Code of Conduct
1 - To provide clear pricing for all products and services sold via any sales channel, printed or digital, which promotes a member’s products.
2 - Not to misrepresent any information about their products or services.
3 - To behave at all times with integrity and ensure that any agents working on their behalf also follow the standards set out in this Code of Conduct.
4 - To understand and comply with all rules and regulations relating to the service or product provided.
5 - To provide customers with the information they need to make an informed decision about the product/service offered.
6 - To operate from an established place of business that is maintained to a professional standard.
7 - Not to use any advertising material containing misleading or inaccurate statements and to comply with the codes and standards set by the regulators.
8 - To resolve customer complaints according to the standards set out in this Code of Conduct.
9 - To ensure that employees, where appropriate, are adequately trained to a standard that enables them to adhere to this Code of Conduct.
10 - To display the BVRLA logo.
For more information about the BVRLA please visit www.bvrla.co.uk.