Personal leasing pre-delivery frequently asked questions

Personal vehicle leasing pre-delivery FAQs

• What if I have got a better quote from another company?

  Please email the written quote to [email protected], and we will be happy to look at it. We can usually beat any competitor quote.

• Will I have to pass a credit check?

  Yes, you will need to be approved for finance by one of our finance partners. We work with the top 5 finance companies in the UK, so we will do our best to match your credit profile to the most suitable lender.

• Is my mileage relevant to the contract?

  Yes, your estimated mileage is used to calculate your monthly rentals/payments. These payments are based on the estimated residual value of the vehicle at the end of the contract unless you have a purchase agreement. Suppose you have a Finance Lease agreement and exceed your stated mileage. In that case, you may face negative equity at the end of the agreement or excess mileage charges on a Contract Hire agreement. So it is always best to overestimate your mileage. If your mileage changes, it's best to let us know as soon as possible. If you have a Contract Hire agreement, we can get a quote to increase the mileage.

• What happens if I'm not happy with my vehicle when it arrives?

  If, for some reason, you are not happy with any aspect of your vehicles, such as a mistake with the specification. We promise to put this right to your satisfaction as quickly as possible. Please note any queries/discrepancies on the delivery note when you sign for the vehicle and let us know as soon as possible to rectify the situation.

• What is the minimum term I can take the contract over?

  Our leasing contracts can run anywhere from 2 to 5 years.

• Where does my vehicle come from?

  Our main dealer partners provide our vehicles from around the UK.

• How will my vehicle be delivered?

  Your vehicle will be delivered free of charge, direct to a place of your choice, anywhere in the mainland UK. In most cases, vehicles will be delivered to you by road and will have delivery mileage when it arrives. Dealers do not count delivery mileage towards your contract mileage.

• Are all vehicles brand new?

  They are all brand-new UK registered vehicles supplied by dealerships with long-term solid relationships to ensure their service levels are the highest. We may occasionally have special offers on pre-registered vehicles, which you can discuss with your Account Manager.

• When do I need to pay my initial rental/payment?

  Your initial payment/rental will usually be taken from your bank by direct debit 2 to 14 days after delivery.

• When will my monthly rentals/payments start?

  Future rentals/payments are taken monthly after that.

• How quickly can I get my vehicle?

  Most of our vehicles are in stock so can be delivered within two weeks. If you need a vehicle quicker, just let us know, and we would do our best to get one to you as soon as possible. If the vehicle you require is not in stock, we will advise you of a lead time at the time of your enquiry.

• Who is the vehicle registered to?

  All leased vehicles are registered to the leasing company. Or in some circumstances depending on the funder to the end-user for the duration of the lease. Don't hesitate to contact us if you need a copy of the V5 (registration Certificate).

• Can I take my vehicle abroad?

  Yes. There are some documents required from the leasing company, including a letter of authorisation. Please get in touch with us, and we will be happy to obtain the documents for you.

• I need to get a parking permit for the vehicle. What documents do I need and how do I get them?

  You will require a copy of the V5 (registration Certificate) and a letter from the leasing company. You can request these by contacting us.

• What if I need to make a complaint?

  The most important thing is to talk to us as soon as you can. Our Customer Support team is dedicated to resolving any problems or issues you may have. They will be happy to help.

• What kind of insurance do I need on my vehicle?

  You need fully comprehensive insurance on your vehicle for the duration of the contract; this is part of the contract with the finance company.

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If you have any queries feel free to give us a ring on 01424 863 456 or drop us one email at [email protected].