Personal leasing post-delivery frequently asked questions

• When do I need to pay my initial rental/payment?

  Your initial payment/rental will normally be taken from your bank by direct debit 2 to 14 days after delivery.

• When will my monthly rentals/payments start??

  Future rentals/payments are taken monthly thereafter.

• What happens if my vehicle develops a fault or I break down?

  All vehicles come with a manufacture warranty which is usually for 3 years from registration. This will cover major mechanical components, but excludes wear and tear items. All manufacturers also include 12 months of breakdown cover as standard (details found in the book pack in your vehicle).

• Do I need to get the vehicle serviced?

  Yes, the vehicle needs to be serviced in accordance with the manufacturer's guidelines, usually once a year. Please refer to your service book to check your vehicle's service intervals. If you have a Contract Hire agreement which includes maintenance you will need to book your vehicle in via the lease company's booking number.

• Do I have to service the vehicle at a main dealer?

  You don't have to use a main dealer as long as the garage is VAT registered and uses genuine manufacturer parts.

• Can I sign write the vehicle?

  Yes. We recommend that you use the vinyl type so it can be easily removed at the end of the contract.

• What happens if I get a parking ticket or speeding fine?

  This will be sent to you from the finance company along with an invoice for any fine incurred (administration fee which is around £35). You should pay this as quickly as possible to ensure the fine does not increase by the authority issuing it.

• Who is the vehicle registered to?

  All leased vehicles are registered to the leasing company, or in some circumstances depending on the funder to the end user,  for the duration of the lease; please contact us if you need a copy of the V5 (registration Certificate).

• I'm now VAT registered. How do I claim the VAT on my rentals back?

  Now that you are VAT registered, you can claim up to 100% of your VAT back when you complete your VAT return. Your accountant or advisor can help you with this.

• Can I take my vehicle abroad?

  Yes. There are some documents required from the leasing company, including a letter of authorisation. Please contact us and we will be happy to obtain the documents to you.

• Can I change my bank details?

  Yes. This can be done directly with the leasing company, UNLESS you have changed your company type / legal status i.e. changed from being a sole trader to a Limited Company. Please call us if that is the case as we will need to transfer the agreement to the new company.

• What do I do if my mileage changes?

  We understand that circumstances change, and doing more mileage means you're hopefully doing more business! As soon as you know this is likely to change please contact us and we can discuss your options with you.

• What if there is damage to my vehicle?

  You don't need to report it to us or the leasing company. Just contact your insurance company to have the repair done, or use an authorised repairer to fix the damage. Please remember that any damage will affect the value of your vehicle so you may face damage changes if you have a Contact Hire agreement or negative equity if you have a Finance Lease agreement.

• How do I get the vehicle taxed every year?

  The finance company will tax the vehicle on your behalf. If you have a Contract Hire agreement this is included in your contract. If you have a Finance Lease agreement this is charged to you and you will receive an invoice to pay. From October 2014 the DVLA no longer issue paper discs to display. You can check the status of the tax on your vehicle here: www.vehicleenquiry.service.gov.uk.

• I can't afford my monthly payments any more.  What do I do?

  The most important thing is to talk to us as soon as you can – please don't ignore the issue. Please call us as soon as possible and we can talk over the situation with you and the leasing company to find a solution.

• Can I put my private plate on my vehicle?

  Yes.  It is possible to put your plate on to the vehicle. As the V5 (registration Certificate) is with the leasing company, they need the relevant documentation to complete the transfer. Please call us and we can guide you through the simple process.

• I've been involved in an accident, what do I do?

  In the first instance please notify your insurance company. Give them the name of the finance company you are with so they can make necessary arrangements and notify the relevant parties. If the vehicle is written off and you have purchased GAP insurance, please contact us.

• Can I end my contract early?

  Yes, you can end a contract early; we will be able to obtain a settlement/termination figure for you from the finance company.

• What if I need to make a complaint?

  The most important thing is to talk to us as soon as you can – our Customer Support team are dedicated to resolving any problems or issues you may have, and they will be happy to help.

• My agreement comes to an end very soon, what do I do?

  Our team will be in touch a few months before the end of your contract to discuss your options. If you would prefer to contact us sooner we will be happy to help.

• What if I need another vehicle?

  Please give us a call and we'd be happy to discuss a quote for a new vehicle. We supply all makes and models of vans, cars and pickups.

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If you have any queries feel free to give us a ring on 01424 863 456 or drop us one email on [email protected].