Business leasing post-delivery frequently asked questions

Business leasing post-delivery frequently asked questions

Business leasing post-delivery frequently asked questions
08 April 2019

Your post-delivery business vehicle leasing FAQs

[ 4 min read ]
  • When do I need to pay my initial rental/payment?

    Your initial payment/rental will normally be taken from your bank by direct debit 2 to 14 days after delivery.

  • When will my monthly rentals/payments start??

    Future rentals/payments are taken monthly thereafter.

  • What happens if my vehicle develops a fault or I break down?

    All vehicles come with a manufacturer warranty which is usually for 3 years from registration. This will cover major mechanical components, but excludes wear and tear items. All manufacturers also include 12 months of breakdown cover as standard (details found in the book pack in your vehicle).

  • Do I need to get the vehicle serviced?

    Yes, the vehicle needs to be serviced in accordance with the manufacturer's guidelines, usually once a year. Please refer to your service book to check your vehicle's service intervals. If you have a Contract Hire agreement that includes maintenance, you will need to book your vehicle via the lease company's booking number.

  • Do I have to service the vehicle at the main dealer?

    You don't have to use the main dealer as long as the garage is VAT registered and uses genuine manufacturer parts.

  • What if I need another vehicle?

    Please give us a call and we'd be happy to discuss a quote for a new vehicle. We supply all makes and models of vans, cars and pickups.

  • What happens if I get a parking ticket or speeding fine?

    This will be sent to you from the finance company along with an invoice for any fine incurred (administration fee which is around £35). You should pay this as quickly as possible to ensure the fine does not increase by the authority issuing it.

  • Who is the vehicle registered to?

    All leased vehicles are registered to the leasing company, or in some circumstances depending on the funder to the end-user,  for the duration of the lease; please contact us if you need a copy of the V5 (registration Certificate).

  • I'm now VAT registered. How do I claim the VAT on my rentals back?

    Now that you are VAT registered, you can claim up to 100% of your VAT back when you complete your VAT return. Your accountant or advisor can help you with this.

  • Can I take my vehicle abroad?

    Yes. There are some documents required from the leasing company, including a letter of authorisation. Please contact us and we will be happy to obtain the documents for you.

  • Can I change my bank details?

    Yes. This can be done directly with the leasing company, UNLESS you have changed your company type / legal status i.e. changed from being a sole trader to a Limited Company. Please call us if that is the case as we will need to transfer the agreement to the new company.

  • What do I do if my mileage changes?

    We understand that circumstances change, and doing more mileage means you're hopefully doing more business! As soon as you know this is likely to change please contact us and we can discuss your options with you. You can find out more about changing your mileage in our  'Can I amend mileage allowance on my lease?' FAQ.

  • What if there is damage to my vehicle?

    You don't need to report it to us or the leasing company. Just contact your insurance company to have the repair done, or use an authorised repairer to fix the damage. Please remember that any damage will affect the value of your vehicle so you may face damage changes if you have a Contract Hire agreement or negative equity if you have a Finance Lease agreement.

  • How do I get the vehicle taxed every year?

    The finance company will tax the vehicle on your behalf. If you have a Contract Hire agreement this is included in your contract. If you have a Finance Lease agreement this is charged to you and you will receive an invoice to pay. From October 2014 the DVLA no longer issue paper discs to display. You can check the status of the tax on your vehicle here:

  • I can't afford my monthly payments any more.  What do I do?

    The most important thing is to talk to us as soon as you can – please don't ignore the issue. Please call us as soon as possible and we can talk over the situation with you and the leasing company to find a solution.

  • Can I put my private plate on my vehicle?

    Yes.  It is possible to put your plate on the vehicle. As the V5 (registration Certificate) is with the leasing company, they need the relevant documentation to complete the transfer. Please call us and we can guide you through the simple process.

  • I've been involved in an accident, what do I do?

    In the first instance please notify your insurance company. Give them the name of the finance company you are with so they can make necessary arrangements and notify the relevant parties. If the vehicle is written off and you have purchased GAP insurance, please contact us.

  • Can I end my contract early?

    Yes, you can end a contract early; we will be able to obtain a settlement/termination figure for you from the finance company.

  • What if I need to make a complaint?

    The most important thing is to talk to us as soon as you can – our Customer Support team are dedicated to resolving any problems or issues you may have, and they will be happy to help.

  • My agreement comes to an end very soon, what do I do?

    Our team will be in touch a few months before the end of your contract to discuss your options. If you would prefer to contact us sooner we will be happy to help.


If you have any queries feel free to give us a ring on 01424 863 456 or drop us one email.


Need Help?

Call Us Today

CVC are here to help every step of the way.

If you need help give us a call on:

01424 863 456 Head Office

020 3627 1127 London

0161 820 7808 Manchester

0121 314 2364 Birmingham

0117 911 0410 Bristol

Am I Eligible?

We work in partnership with many of the UK’s leading van leasing, car leasing, contract hire and finance leasing funding companies in order to provide the most competitive rates and offer you the best leasing deals possible. Our guide to eligibility will help you understand the various requirements for establishing a vehicle finance agreement.

Our Vehicle Ordering Process

Achieving the best van leasing deals and the best car leasing deals has become a key consideration in the work we do, so you can get the best leasing deals. Our process is built to ensure we accurately and efficiently identify your needs and requirements, achieve the best finance deal for you, apply for finance on your behalf and provide you with the quickest delivery possible.

Our First Class Service

At Commercial Vehicle Contracts, we ensure that every aspect of the car leasing process and van leasing process is seamlessly undertaken with full management on your behalf, meaning you can sit back and relax with the peace of mind that your chosen vehicle will arrive at your desired address matching your required needs.

All Our Latest Offers & News

Sign up for our mailing list to receive exclusive offers and be the first to know about our hottest leasing deals! Delivered straight to your inbox once a week.

Selected vehicles Select a vehicle to appear here Select a vehicle to appear here Select a vehicle to appear here Select a vehicle to appear here
Basic List Price
Monthly Rental
Engine and Drive Train
Transmission Type
Engine Size
Engine Configuration
Fuel Type
Fuel Delivery Type
Euro Emissions Standard
Electric Range
Combined (WLTP)
Fuel Consumption
Combined (WLTP)
Combined (NEDC)
Maximum Speed
0 to 60 mph
0 to 62 mph
Power (BHP)
Power (PS)
Power (KW)
Dimensions and Weights
Ground Clearance
Boot Capacity
Fuel Tank Size
Gross Weight
Kerb Weight
Max Braked Towing Weight
Max Unbraked Towing Weight
Body Style
Insurance Group
RFL Rate
Front Brakes
Rear Brakes
Standard Front Tyre Size
Standard Rear Tyre Size
Standard Spare Tyre Size