British Vehicle Renting and Leasing Association (BVRLA)
Commercial Vehicle Contracts Ltd is a leasing broker member of the British Vehicle Rental and Leasing Association (BVRLA). The BVRLA is the trade body for companies involved in the finance and leasing of private and business vehicles. The association provides governance to the industry to ensure that companies like us meet the benchmarks expected. This ensures that you as a Commercial Vehicle Contracts customer can trade with us in the knowledge that we have met and continue to meet these rigorous standards. Whether you're leasing a commercial fleet or taking out a personal contract hire, rest assured we work with you in accordance with the BVLRA guidelines. We do this in part by working to the BVRLA Code of Conduct which is displayed in full below.
BVRLA Leasing Broker Code of Conduct
1 - To provide clear pricing for all products and services sold via any sales channel, printed or digital, which promotes a member’s products.
2 - Not to misrepresent any information about their products or services.
3 - To behave at all times with integrity and ensure that any agents working on their behalf also follow the standards set out in this Code of Conduct.
4 - To understand and comply with all rules and regulations relating to the service or product provided.
5 - To provide customers with the information they need to make an informed decision about the product/service offered.
6 - To operate from an established place of business that is maintained to a professional standard.
7 - Not to use any advertising material containing misleading or inaccurate statements and to comply with the codes and standards set by the regulators.
8 - To resolve customer complaints according to the standards set out in this Code of Conduct.
9 - To ensure that employees, where appropriate, are adequately trained to a standard that enables them to adhere to this Code of Conduct.
10 - To display the BVRLA logo.
For more information on our membership get in touch with us.
